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Privacy Policy

Welcome to Masons Privacy Policy, last updated 25/08/2023. 

 

At Masons, we respect your privacy and are fully committed to protecting your Personal Data. This will tell you how we look after your personal data when you visit and buy through our website. 

 

The Privacy Policy is intended to meet our duties of Transparency under the “General Data Protection Regulation” or “GDPR”.

“Masons” is the Controller of your Personal Data (referred to in this Privacy Policy as either “Masons”, “we”, “us” or “our”).

Contact Us

Our addresses and phone numbers are:

Dress Fabric 20 Bath St, OX14 3QH - 01235 527720

Craft & Cake Decorations 22 Bath St, OX14 3QH - 01235 520165 

Knitting & Upholstery 39 Stert St, OX14 3JF - 01235 520107

What type information we collect

We receive and collect any information that you enter into our site. As well as this, we collect the Internet Protocol (IP) address used to connect your device to the internet, login email, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, this includes; page response times, lengths of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (name, email, passwords, communications) payment information (credit card information), comments, feedback, product reviews, recommendations and personal profile. 

 

Why we collect non-personal and personal information

-To provide and operate the online services 

-To provide our users with ongoing customer assistance and technical support 

-To create aggregated statistical data and other aggregated and/or inferred Non-personal information, we we may use to provide and improve our services 

-To comply with any applicable laws and regulations

How we collect information

When you conduct a transaction on our website, or enter your details into a sign-up form, eg. subscribe to our emails, we automatically collect personal information, this includes your name, address and email address. This personal information will only be used for the specific reasons stated above.   

Where we store, use, share and disclose this data 

Our company is hosted by the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Matercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

How and why we may contact you via the personal information you have provided us with 

We may contact you to notify you about a problem with your online order, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you would like to opt out of any/all of these potential communications, please contact us with your name, request and email address at masons staff@masonsneedlecraft.co.uk

Cookies 

We may collect information using “cookies”. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies and persistent cookies to give you a more personal experience on our site. We use first party cookies, served directly by us to your computer or mobile device, and third party cookies, which are served by our partners or service providers on our Site. It is usually possible to remove or reject cookies via your browser settings. Please note that many browsers are set to accept cookies until you change your settings.

Cookies we use: 

-Essential Cookies: to provide you with services available through our Site. Without these cookies, the services that you require are impossible, and we only use these cookies to provide you with those services.

-Functionality Cookies: these allow our Site to remember choices you make when you use our Site, to provide you with a more personal experience and to avoid you having to re-select your preferences every time you visit our Site.

-Analytics and Performance Cookies: these are used to collect information about traffic to our Site and how our Site is used. Information gathered includes number of visitors, websites that referred visitors to our site, pages visited on our site, time of visit, whether the visitor is new to our Site and more. All of this information allows us to improve our site, collect demographic information, monitor activity levels and more. 

We use Google Analytics for this purpose. Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies at https://support.google.com/analytics/answer/6004245 and about how Google protects your data at https://policies.google.com/privacy

If you don't want us to process your data anymore, please contact us at staff@masonsneedlecraft.co.uk or send us mail to: Masons, 20 Bath Street, Abingdon, Oxfordshire, OX14 3QH 

Please note: This Site is not intended for children below 16 and we do not knowingly collect data relating to under 16 year olds. 

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